Influence comes from trust. Trust comes from vulnerability, e.g., “I don’t know; what do you think?” People who are asked are more engaged. In the video, Sue Powell tells of a boss who asked everyone for his or her opinion, but were told to act as if the final decision were theirs.
After viewing the video, answer a “Questions to Ask” and select an “Ideas for Action” to incorporate into your routine this week.
Ideas for Action
- Define what trust looks like at your organization or in your department. Include examples to strengthen this view of trust.
- Be open and honest with employees. Be willing to admit that you don’t have all the answers all the time.
- Ask your coworkers to give their opinions on a multiplicity of topics. Give them as much time as they want or need to explain their stance.
- Create a deal with your staff that everyone will be heard, but once a decision is made, everyone will support it.
Questions to Ask
- What makes you trust people?
- How well can you actually influence people if they doubt you or your motives?
- How would you describe the overall culture of trust or distrust at your organization?