Class Number: HR-LOD136
Conflict is inevitable in any diverse workforce. You can’t control an interpersonal conflict, but you can take steps to keep it from controlling you! While not every interpersonal conflict can (or should) be resolved, choosing the right conflict management style and techniques can limit potentially negative outcomes. Under the right circumstances, using a collaborative approach can pave the way for clarifying underlying interests; expanding the range of potential solutions; and reaching a mutually satisfying agreement.
Facilitator: Anne White
With effective ongoing practice, you will be able to:
- Distinguish between functional and dysfunctional interpersonal conflict at work
- Identify what is and isn’t negotiable
- Determine whether, when and how to take action toward resolution
- Initiate and facilitate a 4-step collaborative process for reaching agreement
- Decide what to do if an agreement can’t be reached
Registration will be processed through the new online registration system, REPORTER.